Returns & Exchanges
At The Old Singer Shop, we want you to be delighted with your heritage-inspired home goods. If your purchase doesn't perfectly fit your space, we offer a 30-day return window for all items in their original condition.
Initiate Your Request
Contact our customer care team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Carefully place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Label and Ship
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing